Zazzle: Where's the topic... unhappy? All this rest of...
A Zazzle customer review by GetHuman user GetHuman-136531 from November 17th, 2017
Background on GetHuman-136531's case
GetHuman: GetHuman-136531 - can you tell our other Zazzle customers when your case took place?
GetHuman-136531: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Zazzle, and if so, how?
GetHuman: And which of these common Zazzle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-136531 a list of common Zazzle problems)
GetHuman-136531: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-136531's review of Zazzle customer service
GetHuman: So how would you sum up your experience for GetHuman's Zazzle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-136531: Where's the topic... unhappy? All this rest of this is ridiculous. Created **** - today is ****and you are mailing it today? * cards for $**? .... I haven't seen my order yet but I am dumbfounded it is being sent out today (according to the email you sent me). Before I placed the order, I called to see if it was going to work placing the order last week.... "we ship within ** hours" okay... plus * business days to get from San Jose to San Rafael.... and you are shipping it out TODAY? this is unacceptable. Too little too late. Just say what you can do, not what you think we want to hear. I'm on a plane tomorrow... so receiving this Friday or Saturday * days later is not going to work. The distance from manufacture to customer is ** freakin' miles. Take it back.
GetHuman: Let's quantify your experience contacting Zazzle. On a scale of 1 to 5, how easy is it go get help on a Zazzle problem?
GetHuman-136531: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-136531: I'd give them a three out of five on communication.
GetHuman: And what about Zazzle's ability to quickly and effectively address your problem?
GetHuman-136531: For that I would say two out of five.
GetHuman: And finally- any advice for other Zazzle customers?
GetHuman-136531: Call them early in the day or late. Don't forget any personal or account information you might need for Zazzle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-136531 taken from his Zazzle customer service problem that occurred on November 10th, 2017.