Zazzle: My item was done completely wrong. They asked...
A Zazzle customer review by GetHuman user ~sukki007 from November 15th, 2017
Background on ~sukki007's case
GetHuman: ~sukki007 - can you tell our other Zazzle customers when your case took place?
~sukki007: Sure. It was morning, on November 7th.
GetHuman: Did you reach out to Zazzle, and if so, how?
GetHuman: And which of these common Zazzle customer issues best describes the reason you wanted to talk to them?
(Shows ~sukki007 a list of common Zazzle problems)
~sukki007: "Refund a Charge" was why I was trying to call.
~sukki007's review of Zazzle customer service
GetHuman: So how would you sum up your experience for GetHuman's Zazzle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sukki007: My item was done completely wrong. They asked me to send a photo. They were very quick to redo it and send it, but it seemed as if they charged me again. I don't like doing business, though, with a company that refuses to put its phone number on their website and forces you to Google to find it. Very shoddy. On the plus side, they answered my call immediately.
GetHuman: Let's quantify your experience contacting Zazzle. On a scale of 1 to 5, how easy is it go get help on a Zazzle problem?
~sukki007: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sukki007: I'd give them a one out of five on communication.
GetHuman: And what about Zazzle's ability to quickly and effectively address your problem?
~sukki007: For that I would say one out of five.
GetHuman: And finally- any advice for other Zazzle customers?
~sukki007: Call them early in the day or late. Don't forget any personal or account information you might need for Zazzle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sukki007 taken from his Zazzle customer service problem that occurred on November 7th, 2017.