Zazzle: Hello, at first I was discouraged and expected...
A Zazzle customer review by GetHuman user ~kj from November 28th, 2017
Background on ~kj's case
GetHuman: ~kj - can you tell our other Zazzle customers when your case took place?
~kj: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Zazzle, and if so, how?
GetHuman: And which of these common Zazzle customer issues best describes the reason you wanted to talk to them?
(Shows ~kj a list of common Zazzle problems)
~kj: "Change order" was why I was trying to call.
~kj's review of Zazzle customer service
GetHuman: So how would you sum up your experience for GetHuman's Zazzle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kj: Hello, at first I was discouraged and expected no help, having read the reviews. And I am sorry for those who have encountered frustration and disappointment. Perhaps I lucked out with a good customer rep. Essentially, I initiated the Have Zazzle Call You option. It took perhaps ** minutes for the call back to arrive. I explained why I was returning overpriced, somewhat deceptively advertised Samoyed post-it-notes and requested the Return Merchandise Authorization number. The customer rep said, "Not to worry. I will process that refund now over the phone. Expect to see it reflected in your bank statement in ** days, possibly less, and keep the post-it-notes with our compliments." I shall check my bank statement but do feel that the rep was understanding and responsive and appreciate his help.
GetHuman: Let's quantify your experience contacting Zazzle. On a scale of 1 to 5, how easy is it go get help on a Zazzle problem?
~kj: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kj: I'd give them a one out of five on communication.
GetHuman: And what about Zazzle's ability to quickly and effectively address your problem?
~kj: For that I would say three out of five.
GetHuman: And finally- any advice for other Zazzle customers?
~kj: Call them early in the day or late. Don't forget any personal or account information you might need for Zazzle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kj taken from his Zazzle customer service problem that occurred on November 19th, 2017.