Zazzle is Garbage. Ordered Wedding invitations...

A Zazzle customer review by GetHuman user ~Bridezilla from November 26th, 2017

Background on ~Bridezilla's case

GetHuman: ~Bridezilla - can you tell our other Zazzle customers when your case took place?
~Bridezilla: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Zazzle, and if so, how?
~Bridezilla: I used the 888-892-9953 number I found for on the GetHuman Zazzle customer phone number page I was on: Zazzle Customer Service Phone Number
GetHuman: And which of these common Zazzle customer issues best describes the reason you wanted to talk to them?
(Shows ~Bridezilla a list of common Zazzle problems)
~Bridezilla: "Cancel order" was why I was trying to call.

~Bridezilla's review of Zazzle customer service

GetHuman: So how would you sum up your experience for GetHuman's Zazzle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bridezilla: Zazzle is Garbage. Ordered Wedding invitations Mid Feb. Never got them. Zazzle said it was probably lost at the border and they would refund my money in MArch but it would take up to ** days??? WHY?!!! I went with VistaPrint and super easy, super cheap! Great Quality. My invites arrived the next week. Then April * My Zazzle shipment finally arrived. Called again and they just hosed me over the phone saying I already got refunded. So I checked and I received a partial refund? Worst company ever. I paid **.** and my refund was for **.**... :( *Called back again. Sitting thru the elevator music*for another ** mins. Buddy explained they did not refund my shipping So once I made it clear they said they would and it would take another ** business days...**Zazzle ****. Vistaprints cost me less than **$ to my door.*Go with VistaPrints. Better deals and less F%ckery.
GetHuman: Let's quantify your experience contacting Zazzle. On a scale of 1 to 5, how easy is it go get help on a Zazzle problem?
~Bridezilla: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bridezilla: I'd give them a four out of five on communication.
GetHuman: And what about Zazzle's ability to quickly and effectively address your problem?
~Bridezilla: For that I would say five out of five.
GetHuman: And finally- any advice for other Zazzle customers?
~Bridezilla: Call them early in the day or late. Don't forget any personal or account information you might need for Zazzle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bridezilla taken from his Zazzle customer service problem that occurred on November 19th, 2017.

Zazzle

2.33 of 5 stars | 69 reviews

~Bridezilla's Zazzle Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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