Zazzle: I commiserate with those who have endured unsat...
A Zazzle customer review by GetHuman user ~kj from November 28th, 2017
Background on ~kj's case
GetHuman: ~kj - can you tell our other Zazzle customers when your case took place?
~kj: Yeah. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Zazzle, and if so, how?
GetHuman: And which of these common Zazzle customer issues best describes the reason you wanted to talk to them?
(Shows ~kj a list of common Zazzle problems)
~kj: "Cancel order" was why I was trying to call.
~kj's review of Zazzle customer service
GetHuman: So how would you sum up your experience for GetHuman's Zazzle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kj: I commiserate with those who have endured unsatisfactory service. I think I lucked out with an understanding and responsive agent. I employed the "Zazzle Calls you Back" option and received a call within half an hour. The agent waived the Return Authorization requirement and processed a full refund over the phone. Plus - he told me to keep or donate the product I wanted to return: a pack of post-it-notes that was way too slip for the price and not very usable for the design. Anyway - though I will check my bank statements in a month, I am for now quite satisfied with the outcome.
GetHuman: Let's quantify your experience contacting Zazzle. On a scale of 1 to 5, how easy is it go get help on a Zazzle problem?
~kj: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kj: I'd give them a one out of five on communication.
GetHuman: And what about Zazzle's ability to quickly and effectively address your problem?
~kj: For that I would say two out of five.
GetHuman: And finally- any advice for other Zazzle customers?
~kj: Call them early in the day or late. Don't forget any personal or account information you might need for Zazzle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kj taken from his Zazzle customer service problem that occurred on November 27th, 2017.