Zendesk: This is all pointless if all you send is generi...

A Zendesk customer review by GetHuman user ~terriblenews from November 6th, 2017

Background on ~terriblenews's case

GetHuman: ~terriblenews - can you tell our other Zendesk customers when your case took place?
~terriblenews: Yes. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Zendesk, and if so, how?
~terriblenews: I used the 888-670-4887 number I found for on the GetHuman Zendesk customer phone number page I was on: Zendesk Customer Service Phone Number
GetHuman: And which of these common Zendesk customer issues best describes the reason you wanted to talk to them?
(Shows ~terriblenews a list of common Zendesk problems)
~terriblenews: "Overcharge/Strange charge" was why I was trying to call.

~terriblenews's review of Zendesk customer service

GetHuman: So how would you sum up your experience for GetHuman's Zendesk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~terriblenews: This is all pointless if all you send is generic emails back!! **i sent an email regarding a teacher who had an erect ***** as profile picture!! after several confusing generic emails all i get is..**Friendly reminder: your request 'photo of a *****' is pending and we are waiting for a ----- response from you in order to proceed.----- Once you reply with the information we need, we can continue assisting you.****D you need to be told Twice ???? i filled out every possible bit of info!!!!! and i would have thought telling someone that a teachers ***** is on twitter!! wouldnt really need more info than his name, the page details, my details date time blah blah??? what more information response do u need from me....** its an outstanding terrrible response email!!!**Can you imagine the Police letting off a pedo because they didnt find out his shoe size!!!!! or what his fav ice cream is!!
GetHuman: Let's quantify your experience contacting Zendesk. On a scale of 1 to 5, how easy is it go get help on a Zendesk problem?
~terriblenews: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~terriblenews: I'd give them a five out of five on communication.
GetHuman: And what about Zendesk's ability to quickly and effectively address your problem?
~terriblenews: For that I would say three out of five.
GetHuman: And finally- any advice for other Zendesk customers?
~terriblenews: Call them early in the day or late. Don't forget any personal or account information you might need for Zendesk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~terriblenews taken from his Zendesk customer service problem that occurred on November 1st, 2017.


3.00 of 5 stars | 10 reviews

~terriblenews's Zendesk Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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