Zendesk: long wait for no answers
A Zendesk customer review by GetHuman user GetHuman-bduker from December 2nd, 2017
Background on GetHuman-bduker's case
GetHuman: GetHuman-bduker - can you tell our other Zendesk customers when your case took place?
GetHuman-bduker: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to Zendesk, and if so, how?
GetHuman: And which of these common Zendesk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bduker a list of common Zendesk problems)
GetHuman-bduker: "Cancel service" was why I was trying to call.
GetHuman-bduker's review of Zendesk customer service
GetHuman: So how would you sum up your experience for GetHuman's Zendesk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bduker: long wait for no answers
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-bduker: Phone number goes to voicemail after business hours for both option * and *. **Wait time on email is anywhere from * hours to * days. **Scripted answers and bad information seem to be the norm here.
GetHuman: Let's quantify your experience contacting Zendesk. On a scale of 1 to 5, how easy is it go get help on a Zendesk problem?
GetHuman-bduker: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bduker: I'd give them a five out of five on communication.
GetHuman: And what about Zendesk's ability to quickly and effectively address your problem?
GetHuman-bduker: For that I would say five out of five.
GetHuman: And finally- any advice for other Zendesk customers?
GetHuman-bduker: Call them early in the day or late. Don't forget any personal or account information you might need for Zendesk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bduker taken from his Zendesk customer service problem that occurred on November 23rd, 2017.