Zoosk: I still have not been able to reach anyone even...
A Zoosk customer review by GetHuman user ~Peter from November 18th, 2017
Background on ~Peter's case
GetHuman: ~Peter - can you tell our other Zoosk customers when your case took place?
~Peter: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Zoosk, and if so, how?
GetHuman: And which of these common Zoosk customer issues best describes the reason you wanted to talk to them?
(Shows ~Peter a list of common Zoosk problems)
~Peter: "Setup service" was why I was trying to call.
~Peter's review of Zoosk customer service
GetHuman: So how would you sum up your experience for GetHuman's Zoosk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peter: I still have not been able to reach anyone even after ALL the time I've wasted waiting for a reply.*I want to cancel my subscribtion but it seems that this site has been designed to make that very difficult to do. I do not want to have my subscribtion to this re-newed. Give me a contact number that works so I can cancel my subscribtion.
GetHuman: Let's quantify your experience contacting Zoosk. On a scale of 1 to 5, how easy is it go get help on a Zoosk problem?
~Peter: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peter: I'd give them a one out of five on communication.
GetHuman: And what about Zoosk's ability to quickly and effectively address your problem?
~Peter: For that I would say five out of five.
GetHuman: And finally- any advice for other Zoosk customers?
~Peter: Call them early in the day or late. Don't forget any personal or account information you might need for Zoosk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peter taken from his Zoosk customer service problem that occurred on November 10th, 2017.