Zynga: I called and wasn't expecting to get anywhere...
A Zynga customer review by GetHuman user ~Danny Port from November 1st, 2017
Background on ~Danny Port's case
GetHuman: ~Danny Port - can you tell our other Zynga customers when your case took place?
~Danny Port: Yup. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~Danny Port a list of common Zynga problems)
~Danny Port: "Setup service" was why I was trying to call.
~Danny Port's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Danny Port: I called and wasn't expecting to get anywhere. After reading all the reviews and complaints. The customer service person was very polite and help me with the new Game Card l purchased. for some reason it wasn't working at all, it continued to reject the card. After speaking with the Customer service person, she was able to correct and help. IT WORKED !!!
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~Danny Port: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Danny Port: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~Danny Port: For that I would say five out of five.
GetHuman: And finally- any advice for other Zynga customers?
~Danny Port: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Danny Port taken from his Zynga customer service problem that occurred on October 27th, 2017.