Zynga: I have been emailing their technical support si...
A Zynga customer review by GetHuman user ~nellietacobellie from November 10th, 2017
Background on ~nellietacobellie's case
GetHuman: ~nellietacobellie - can you tell our other Zynga customers when your case took place?
~nellietacobellie: Sure. It was afternoon, on October 31st.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~nellietacobellie a list of common Zynga problems)
~nellietacobellie: "Purchase Problem" was why I was trying to call.
~nellietacobellie's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nellietacobellie: I have been emailing their technical support since the **th of April it is now April **th. I get a different person every time that responds with no resolve. I play farmville and suddenly everything on my home farm disappeared. Hundreds of dollars and hours down the tubes. I was hoping the phone number worked but NO!!!!! Neither does the tech support help on the website. I am very upset about this and don't see it getting resolved. ZYNGA *****!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~nellietacobellie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nellietacobellie: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~nellietacobellie: For that I would say one out of five.
GetHuman: And finally- any advice for other Zynga customers?
~nellietacobellie: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nellietacobellie taken from his Zynga customer service problem that occurred on October 31st, 2017.