Zynga: Wretched. Recording said to use the web which i...
A Zynga customer review by GetHuman user GetHuman-48920 from November 15th, 2017
Background on GetHuman-48920's case
GetHuman: GetHuman-48920 - can you tell our other Zynga customers when your case took place?
GetHuman-48920: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48920 a list of common Zynga problems)
GetHuman-48920: "Purchase Problem" was why I was trying to call.
GetHuman-48920's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48920: Wretched. Recording said to use the web which is also useless. App crashes despite force close x * and shutting down and restarting *** times. I purchased big package of tokens that I can't use. If the paid App works and I could transfer tokens I would. Otherwise WORST APP YET.
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
GetHuman-48920: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48920: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
GetHuman-48920: For that I would say five out of five.
GetHuman: And finally- any advice for other Zynga customers?
GetHuman-48920: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48920 taken from his Zynga customer service problem that occurred on November 13th, 2017.