AOL: the tect was spot on, first rate, took only a f...
A AOL customer review by GetHuman user ~PBabic6044 from November 20th, 2017
Background on ~PBabic6044's case
GetHuman: ~PBabic6044 - can you tell our other AOL customers when your case took place?
~PBabic6044: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~PBabic6044 a list of common AOL problems)
~PBabic6044: "Reset Password" was why I was trying to call.
~PBabic6044's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PBabic6044: the tect was spot on, first rate, took only a few mins. to correct problem, in great part to fact that I had remembered to ask him about my use'n 'basic version) when viewing e-mail, I don't like the new way you've changed to awhile back, prefer the 'basic view'*It should have been explained somewhere at the time you folks made the change that it might effect things like,I was losing pics when forwarding e-mails*I've been with you folks since I think, **** and I'm more than a little pissed at the fact that I had to waste more than an hour which I will never get back(at **, not real sure how many I want to waste that way)*The excellent marks I gave above are for the tech and not aol he saved you thic account, at least for the time being**should another problem arise and it take anywhere near as long to get connect to the proper person, I'm gone, comprendi*I'll be looking for confirmation thay someone has read this and understands just how mad I am, if no one replys, I gone
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~PBabic6044: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PBabic6044: I'd give them a three out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~PBabic6044: For that I would say four out of five.
GetHuman: And finally- any advice for other AOL customers?
~PBabic6044: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PBabic6044 taken from his AOL customer service problem that occurred on November 14th, 2017.