AT&T Go Phone: ATT gave my number away. Had for * years. Add...
A AT&T Go Phone customer review by GetHuman user ~dillon from November 20th, 2017
Background on ~dillon's case
GetHuman: ~dillon - can you tell our other AT&T Go Phone customers when your case took place?
~dillon: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~dillon a list of common AT&T Go Phone problems)
~dillon: "Billing issue" was why I was trying to call.
~dillon's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dillon: ATT gave my number away. Had for * years. Adding more stress and inconvenience to their Customers,especially to those who serve our country as Reservists and military who may not be able to renew minutes within ** days because they are busy sacrificing their time to the US citizen. Now unableto contact family. Which a supervisor told me was a common complaint. Will be changing carriers. ATT has made my life miserable with too high bills and no equipment in my area to help me save money to bundle services.
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~dillon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dillon: I'd give them a four out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~dillon: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~dillon: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dillon taken from his AT&T Go Phone customer service problem that occurred on November 17th, 2017.