AT&T Go Phone: Desperately needs an upgrade on hold music. Tr...
A AT&T Go Phone customer review by GetHuman user GetHuman-277342 from November 19th, 2017
Background on GetHuman-277342's case
GetHuman: GetHuman-277342 - can you tell our other AT&T Go Phone customers when your case took place?
GetHuman-277342: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-277342 a list of common AT&T Go Phone problems)
GetHuman-277342: "Cancel or change services" was why I was trying to call.
GetHuman-277342's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-277342: Desperately needs an upgrade on hold music. Tranfered four times to get the problem solved, but everyone was very helpful and listened carefully to the issue before transferring me. I would have loved to have just been transferred once to the proper person to help me.
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
GetHuman-277342: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-277342: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
GetHuman-277342: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
GetHuman-277342: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-277342 taken from his AT&T Go Phone customer service problem that occurred on November 17th, 2017.