The AT&T go phone is a scam. they will tell you...
A AT&T Go Phone customer review by GetHuman user ~J CAT from November 20th, 2017
Background on ~J CAT's case
GetHuman: ~J CAT - can you tell our other AT&T Go Phone customers when your case took place?
~J CAT: Sure. It was late at night, on November 13th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~J CAT a list of common AT&T Go Phone problems)
~J CAT: "Account issues" was why I was trying to call.
~J CAT's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~J CAT: The AT&T go phone is a scam. they will tell you anything to make the sale. the phones are poor quality and they charge you a monthly fee. the phone will stop working unless you keep putting money into it even if you never use it..** IT IS NOT AS ADVERTIZED !*THIS IS A SCAM THE SALES PEOPLE LIE !*SALES RECEIPT IS MADE SO THAT THE TERMS*CONDITIONS CAN NOT BE SEEN CLEARLY.*STAY AWAY FROM THIS PRODUCT..
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~J CAT: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~J CAT: I'd give them a four out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~J CAT: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~J CAT: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~J CAT taken from his AT&T Go Phone customer service problem that occurred on November 13th, 2017.