AT&T Go Phone: The idiot who claimed this is a scam is wrong...
A AT&T Go Phone customer review by GetHuman user ~Kain from November 12th, 2017
Background on ~Kain's case
GetHuman: ~Kain - can you tell our other AT&T Go Phone customers when your case took place?
~Kain: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~Kain a list of common AT&T Go Phone problems)
~Kain: "Complaint" was why I was trying to call.
~Kain's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kain: The idiot who claimed this is a scam is wrong. It is AT&T, the chat representative was willing to start a conference call between AT&T's Phone Unlocking department, herself and me. She called my phone from AT&T's customer service * and had AT&T's unlock service department on the line as well. I have no doubts whatsoever that this is AT&T. The only difference is that this isn't technically "GoPhone" support, but the representatives are usually more than willing to help you if they can. Like, if they can't assist you they'll contact and contact the department who can help for you.. The rep I got was named Tiffany and she was literally the sweetest and most helpful customer service representative I've ever encountered. In both online support & phone support..
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~Kain: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kain: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~Kain: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~Kain: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kain taken from his AT&T Go Phone customer service problem that occurred on November 7th, 2017.