AT&T Go Phone: The instructions are incomplete. Dial the numbe...
A AT&T Go Phone customer review by GetHuman user GetHuman-316661 from November 13th, 2017
Background on GetHuman-316661's case
GetHuman: GetHuman-316661 - can you tell our other AT&T Go Phone customers when your case took place?
GetHuman-316661: Sure. It was afternoon, on November 5th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316661 a list of common AT&T Go Phone problems)
GetHuman-316661: "Account issues" was why I was trying to call.
GetHuman-316661's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316661: The instructions are incomplete. Dial the number (*** from your Go Phone). Say "More options". Say "Customer service". Say "Another question". At some point there's a confirmation question, "You want to talk to customer service, right?" After consistently terrible phone service, getting a human in record time with AT&T became a talent of mine.
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
GetHuman-316661: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316661: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
GetHuman-316661: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
GetHuman-316661: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316661 taken from his AT&T Go Phone customer service problem that occurred on November 5th, 2017.