AT&T U-Verse: I asked for an agent in the US and was lied to...
A AT&T U-Verse customer review by GetHuman user GetHuman-333143 from November 19th, 2017
Background on GetHuman-333143's case
GetHuman: GetHuman-333143 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-333143: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-333143 a list of common AT&T U-Verse problems)
GetHuman-333143: "Lost phone" was why I was trying to call.
GetHuman-333143's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-333143: I asked for an agent in the US and was lied to and apparently I do not unplug my devices correctly and only the filipino agents can tell you the correct way to do this because we Americans are not to smart! ATT better get on the ball or their customer base is going to keep shrinking!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-333143: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-333143: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-333143: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-333143: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-333143 taken from his AT&T U-Verse customer service problem that occurred on November 10th, 2017.