AT&T U-Verse: They never showed up for a service called we ma...
A AT&T U-Verse customer review by GetHuman user ~Vav from November 23rd, 2017
Background on ~Vav's case
GetHuman: ~Vav - can you tell our other AT&T U-Verse customers when your case took place?
~Vav: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Vav a list of common AT&T U-Verse problems)
~Vav: "Service problem" was why I was trying to call.
~Vav's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vav: They never showed up for a service called we made over the tv. The service person said they never got the " ticket"
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Vav: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vav: I'd give them a two out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Vav: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Vav: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vav taken from his AT&T U-Verse customer service problem that occurred on November 14th, 2017.