AT&T Wireless: The AT&T representatives did a great job at rev...

A AT&T Wireless customer review by GetHuman user GetHuman-175150 from November 14th, 2017

Background on GetHuman-175150's case

GetHuman: GetHuman-175150 - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-175150: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman-175150: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-175150 a list of common AT&T Wireless problems)
GetHuman-175150: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-175150's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-175150: The AT&T representatives did a great job at reviewing my account, as well as answering any questions or concerns that I had.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-175150: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-175150: I'd give them a four out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-175150: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-175150: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-175150 taken from his AT&T Wireless customer service problem that occurred on November 7th, 2017.

AT&T Wireless

3.89 of 5 stars | 205 reviews
AT&T Wireless ReviewsAT&T Wireless's Phone NumberAll AT&T Wireless contact info

GetHuman-175150's AT&T Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T Wireless in any way.

More AT&T Wireless Reviews

My issue was finally resolved but If I didn't ask a lot of questi..."Hello! I get as a present from my family an at&t (Modelo del cel...actual wait time is not over since they caused me economical hard...Multiple calls... multiple agents. still no resolution to proble...Number being disconnected August **rd according to the automated...could not reach either the *** or the *** number. When i finally...I actually didn't expect the rep to be able to fix my issue, I fi...
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!