AT&T has to be the worst ran company I have eve...
A AT&T customer review by GetHuman user GetHuman-317576 from November 27th, 2017
Background on GetHuman-317576's case
GetHuman: GetHuman-317576 - can you tell our other AT&T customers when your case took place?
GetHuman-317576: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-317576 a list of common AT&T problems)
GetHuman-317576: "Change plan" was why I was trying to call.
GetHuman-317576's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-317576: AT&T has to be the worst ran company I have ever delt with and the techs that come out here to try and fix all the problems in our area are lazy or so untrained they don't care or don't know this company is awful!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-317576: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-317576: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-317576: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-317576: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-317576 taken from his AT&T customer service problem that occurred on November 24th, 2017.