AT&T: Put immediately back to ATT general *. Do not g...
A AT&T customer review by GetHuman user ~Linda from November 27th, 2017
Background on ~Linda's case
GetHuman: ~Linda - can you tell our other AT&T customers when your case took place?
~Linda: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda a list of common AT&T problems)
~Linda: "Service Outage" was why I was trying to call.
~Linda's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda: Put immediately back to ATT general *. Do not get Support plus, they want to go into your computer but no will will give out an employee * (for security reasons?). All you have is a first "name" and they say they can see your last call, but they could not see mine. Then you cannot quit because you must pay for the YEAR, even though they will not identify themselves before they take over your computer.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Linda: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Linda: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Linda: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda taken from his AT&T customer service problem that occurred on November 22nd, 2017.