AT&T refused to unlock * of our phones after co...
A AT&T customer review by GetHuman user ~Gullible from November 25th, 2017
Background on ~Gullible's case
GetHuman: ~Gullible - can you tell our other AT&T customers when your case took place?
~Gullible: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Gullible a list of common AT&T problems)
~Gullible: "Account access" was why I was trying to call.
~Gullible's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gullible: AT&T refused to unlock * of our phones after contract expired then billed us for usage while they their tech support sent us bogus code after bogus code. After ** days, they just said "We will do nothing further. No credit, for refund, no replacement." That is how they treat disabled customers and their military families. Buy your phones directly from the manufacturers then maybe you can still use it * years later
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Gullible: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gullible: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Gullible: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Gullible: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gullible taken from his AT&T customer service problem that occurred on November 19th, 2017.