AT&T: As regards my business with ATT, the **** robo...
A AT&T customer review by GetHuman user ~DixieCups&String from November 25th, 2017
Background on ~DixieCups&String's case
GetHuman: ~DixieCups&String - can you tell our other AT&T customers when your case took place?
~DixieCups&String: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~DixieCups&String a list of common AT&T problems)
~DixieCups&String: "Cancel service" was why I was trying to call.
~DixieCups&String's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DixieCups&String: As regards my business with ATT, the **** robo-answering device wastes more time than just speaking to a rep, then there's their bing bing bong and repeatedly entering numbers. Finally got to someone who couldn't help - had to go through it again to find help. Now I have a reference number and I'm waiting for ATT to disconnect the UVerse service I didn't request WITHOUT PAYING THEM the **% fee to drop their Tech *** service which I had not requested and that they didn't tell me I couldn't drop without a penalty. Are they incompetent or greedy? They **** money from us and deliver inconsistent service (my second line for the fax has been on and off, they change the settings so I can't get my emails via Outlook (they want me to use their products and make everything more difficult). And finally, as regards my home service, they charge a monthly fee (NOW, NEW!) for the modem*router, which they used to sell or you could buy outside of ATT, and they say they can't just sell it - that's the w
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~DixieCups&String: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DixieCups&String: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~DixieCups&String: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~DixieCups&String: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DixieCups&String taken from his AT&T customer service problem that occurred on November 22nd, 2017.