AT&T: DO NOT SWITCH TO U-VERSE! They are Horrible in...
A AT&T customer review by GetHuman user ~AF SD from November 21st, 2017
Background on ~AF SD's case
GetHuman: ~AF SD - can you tell our other AT&T customers when your case took place?
~AF SD: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~AF SD a list of common AT&T problems)
~AF SD: "Update account information" was why I was trying to call.
~AF SD's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AF SD: DO NOT SWITCH TO U-VERSE! They are Horrible in both service and support! *Had an awful experience with AT&T for the last * weeks. AT&T asked us to switch to U-Verse and we agreed * weeks ago. They came to our house on last Monday on *** and took them all day Monday to finally make our internet work. Since then our land line is still not working. I have spent at least ** freaking hours (** exact calls and two chats online) on the phone with different agents and three supervisors. We still do not have a land line. Spent all my wireless minutes on talking to AT&T agents that are not able to do their job. Still do not have a land line working. I talked to their billing department today asking them to either waiver this month bill or close our account. The machine said it cannot do it THAT is it. I had enough. I will let everybody know and will make sure none of my friends are switching to ATT. Done with you guys!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~AF SD: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AF SD: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~AF SD: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~AF SD: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AF SD taken from his AT&T customer service problem that occurred on November 14th, 2017.