AT&T: False advertisement on packaging. I purchased t...
A AT&T customer review by GetHuman user GetHuman-4jazz_ from December 1st, 2017
Background on GetHuman-4jazz_'s case
GetHuman: GetHuman-4jazz_ - can you tell our other AT&T customers when your case took place?
GetHuman-4jazz_: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-4jazz_ a list of common AT&T problems)
GetHuman-4jazz_: "Service Outage" was why I was trying to call.
GetHuman-4jazz_'s review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-4jazz_: False advertisement on packaging. I purchased the AT&T Power Up Bundle Micro.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-4jazz_: The outside packaging indicated the wall charger has a * foot cord which is inaccurate because the cord is actually about *.* feet long! I feel the product was misrepresented on the packaging which is misleading to a consumer, namely me, Jozell Robertson. I want AT&T to be aware of my dissatisfaction.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-4jazz_: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-4jazz_: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-4jazz_: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-4jazz_: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-4jazz_ taken from his AT&T customer service problem that occurred on November 21st, 2017.