AT&T: Nightmare!

A AT&T customer review by GetHuman user GetHuman-feliciad from December 1st, 2017

Background on GetHuman-feliciad's case

GetHuman: GetHuman-feliciad - can you tell our other AT&T customers when your case took place?
GetHuman-feliciad: Sure. It was middle of the night, on November 26th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-feliciad: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-feliciad a list of common AT&T problems)
GetHuman-feliciad: "Service problem" was why I was trying to call.

GetHuman-feliciad's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-feliciad: Nightmare!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-feliciad: What a nightmare,worst company I have ever had to deal with and the customer service not even *** star! Never take them at what they tell you they have no care for the customers. * hours in one day on phone with them trying to get issue solved to the point I was so upset I broke down crying! And now two managers are looking into this and told me they would be calling me back and now its over two weeks! So I call again and low and behold another run around and call again and again being routed to India and Phillipines! So Sad never take them at the word or deal they give you! Will be calling Corp. Monday after that If not solved they loose all my business,have done away with Direct TV being they have own that now next will be U-Verse and my telephones! No more !
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-feliciad: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-feliciad: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-feliciad: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-feliciad: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-feliciad taken from his AT&T customer service problem that occurred on November 26th, 2017.


2.20 of 5 stars | 1151 reviews

GetHuman-feliciad's AT&T Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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