AT&T: Got help immediately, but had to transfer. That...
A AT&T customer review by GetHuman user ~CB from November 26th, 2017
Background on ~CB's case
GetHuman: ~CB - can you tell our other AT&T customers when your case took place?
~CB: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~CB a list of common AT&T problems)
~CB: "Device Support" was why I was trying to call.
~CB's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CB: Got help immediately, but had to transfer. That took about ** minutes for the att person to get someone. Second person had a heavy accent (sounded like North Dakota or Minnesota). Got the Uverse repair appt made, but have to call another number for ATT phone service repair. So this number seems to be more connected to Uverse service than ATT phone service.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~CB: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CB: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~CB: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~CB: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CB taken from his AT&T customer service problem that occurred on November 22nd, 2017.