AT&T: I called on last week to speakto a rep and expl...
A AT&T customer review by GetHuman user ~dee from November 23rd, 2017
Background on ~dee's case
GetHuman: ~dee - can you tell our other AT&T customers when your case took place?
~dee: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~dee a list of common AT&T problems)
~dee: "Complaint" was why I was trying to call.
~dee's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dee: I called on last week to speakto a rep and explain to her that i had made payment with my acct not knowing that it was a garnishment hold on my bank acct and went in the store to pay the amount that was suppose to be paid and rep stated she would handle it and now my phone is off i called today first rep was rude then i spoke to * other people that told me they see the documentation but they can not do anything about it. I do not understand what was the pupose of me calling and letting you know the situation and being told it would be handled and now my phone is off and no one is willing to work with me and know that i usually make my payment arrangements.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~dee: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dee: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~dee: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~dee: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dee taken from his AT&T customer service problem that occurred on November 19th, 2017.