AT&T: I called to have my phone number changed dbecau...
A AT&T customer review by GetHuman user ~cloud9gramma from November 16th, 2017
Background on ~cloud9gramma's case
GetHuman: ~cloud9gramma - can you tell our other AT&T customers when your case took place?
~cloud9gramma: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~cloud9gramma a list of common AT&T problems)
~cloud9gramma: "Device Support" was why I was trying to call.
~cloud9gramma's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cloud9gramma: I called to have my phone number changed dbecause my ** yr old daughter was recieving staker phone calls thru the nite.The idiots changed the phone number , but added a referal( so that when the old number is called it gives the new one) talk about poor service.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~cloud9gramma: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cloud9gramma: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~cloud9gramma: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~cloud9gramma: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cloud9gramma taken from his AT&T customer service problem that occurred on November 13th, 2017.