AT&T: I purchase a new phone iphone *s since my iPhon...
A AT&T customer review by GetHuman user GetHuman-424464 from November 21st, 2017
Background on GetHuman-424464's case
GetHuman: GetHuman-424464 - can you tell our other AT&T customers when your case took place?
GetHuman-424464: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-424464 a list of common AT&T problems)
GetHuman-424464: "Setup service" was why I was trying to call.
GetHuman-424464's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-424464: I purchase a new phone iphone *s since my iPhone *S gives me too many problems!!!its been over a month and still didn't get my phone!!! They sent it to my house and I didn't recieve it second time they sent to the wron address and I clearly said to send it to my work place. All they said was to hold and they will transfer me to the manager but made me wait ** min and never came back. I was so mad I called back and said this is unprofessional of them to lie to me and put me on hold for so long so they said they will send it again and give me **.** credit. I deserve more than that Why can't u send me two free phones so I don't have to deal with someone putting me on hold and making so many mistakes!!!! That was unprofessional what the rep did!! I deserve more then a **.** credit!!! It's been so long and I still don't have it. My iPhone *S is giving me so many problems and I'm still using it. Why am I paying for a new phone if I don't even have it??? What's **.** gonna do???? I believe I
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-424464: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-424464: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-424464: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-424464: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-424464 taken from his AT&T customer service problem that occurred on November 17th, 2017.