AT&T: Nicole Lindsay help me this evening & it was pl...
A AT&T customer review by GetHuman user ~Karen from November 18th, 2017
Background on ~Karen's case
GetHuman: ~Karen - can you tell our other AT&T customers when your case took place?
~Karen: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen a list of common AT&T problems)
~Karen: "Refund" was why I was trying to call.
~Karen's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen: Nicole Lindsay help me this evening & it was pleasure. I was very upset when I found out the my wireless bill is not included with the AT&T U-Verse bill. It was our understanding when we talked to the AT&T staff at the Forum that phones, TV & internet would be in a bundle. That was the whole point of going to AT&T. I know my * bills with AT&T will be less that Time Warner & AT&T wireless, I was just hoping for just ONE bill. Nicole did a very good job of listening and taking care of me. I deal with customer service in my job so I know what it sound like and what it feels like. So give Nicole an atta girl.*Karen Moczygemba
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Karen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Karen: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Karen: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen taken from his AT&T customer service problem that occurred on November 9th, 2017.