AT&T: Response was zero! Asked for a service manager...
A AT&T customer review by GetHuman user ~Mick Stitz from November 22nd, 2017
Background on ~Mick Stitz's case
GetHuman: ~Mick Stitz - can you tell our other AT&T customers when your case took place?
~Mick Stitz: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Mick Stitz a list of common AT&T problems)
~Mick Stitz: "Complaint" was why I was trying to call.
~Mick Stitz's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mick Stitz: Response was zero! Asked for a service manager to straighten out a billing matter, waited for an hour on hold & was told she would write up a service complaint & someone would call within * business days. RIGHT! No one ever calls back! Your customer service "*****" to put it bluntly! Will contact another phone service!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Mick Stitz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mick Stitz: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Mick Stitz: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Mick Stitz: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mick Stitz taken from his AT&T customer service problem that occurred on November 18th, 2017.