AT&T: When the phone company has an urban "main cable...
A AT&T customer review by GetHuman user ~Why - is that a problem for yo from November 19th, 2017
Background on ~Why - is that a problem for yo's case
GetHuman: ~Why - is that a problem for yo - can you tell our other AT&T customers when your case took place?
~Why - is that a problem for yo: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Why - is that a problem for yo a list of common AT&T problems)
~Why - is that a problem for yo: "Device Support" was why I was trying to call.
~Why - is that a problem for yo's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Why - is that a problem for yo: When the phone company has an urban "main cable" outage on Thursday that kills both my home phone and internet modem, it's really not very helpful to find out that att doesn't expect the problem to be resolved until Sunday!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Why - is that a problem for yo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Why - is that a problem for yo: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Why - is that a problem for yo: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Why - is that a problem for yo: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Why - is that a problem for yo taken from his AT&T customer service problem that occurred on November 14th, 2017.