AT&T: Signed up for Direct TV and Uverse voice*intern...

A AT&T customer review by GetHuman user ~U-ped by UVerse from November 26th, 2017

Background on ~U-ped by UVerse's case

GetHuman: ~U-ped by UVerse - can you tell our other AT&T customers when your case took place?
~U-ped by UVerse: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
~U-ped by UVerse: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~U-ped by UVerse a list of common AT&T problems)
~U-ped by UVerse: "Technical support" was why I was trying to call.

~U-ped by UVerse's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~U-ped by UVerse: Signed up for Direct TV and Uverse voice*internet. Direct TV install perfect. ATT? Let's see: * service techs and ** phone reps later, I found out that phone service wasn't on original order, and there's been delay after delay to port my old phone number to U-verse account from my previous provider. Still isn't done. I have yet another tech coming to the house next week to activate old phone number. Conflicting information, multiple transfers, long wait times, language barriers...I have, officially, been U-ped by U-verse! AAARRRGGGHHH!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~U-ped by UVerse: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~U-ped by UVerse: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~U-ped by UVerse: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~U-ped by UVerse: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~U-ped by UVerse taken from his AT&T customer service problem that occurred on November 19th, 2017.


2.20 of 5 stars | 1151 reviews

~U-ped by UVerse's AT&T Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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