AT&T: Finally a person that listened and gave me a pe...

A AT&T customer review by GetHuman user ~Emilio from November 27th, 2017

Background on ~Emilio's case

GetHuman: ~Emilio - can you tell our other AT&T customers when your case took place?
~Emilio: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to AT&T, and if so, how?
~Emilio: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Emilio a list of common AT&T problems)
~Emilio: "Service Outage" was why I was trying to call.

~Emilio's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Emilio: Finally a person that listened and gave me a perfect solution to my problem. Why isn't she helping train these other customer service people that have no idea what Customer Service really is..Thank You.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Emilio: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Emilio: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Emilio: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Emilio: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Emilio taken from his AT&T customer service problem that occurred on November 20th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~Emilio's AT&T Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T in any way.

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