You have AT&T for * years, The price just keeps...

A AT&T customer review by GetHuman user ~Dee from November 26th, 2017

Background on ~Dee's case

GetHuman: ~Dee - can you tell our other AT&T customers when your case took place?
~Dee: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to AT&T, and if so, how?
~Dee: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Dee a list of common AT&T problems)
~Dee: "Complaint" was why I was trying to call.

~Dee's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dee: You have AT&T for * years, The price just keeps going up and you have to keep getting there promotions and then they tell you that you are in another contract. Then they raise the price so high that you can no longer afford having AT&T. So you go somewhere else. You think you have a finale bill, at least that is what they tell you when you call about the bill, but no they send you another bill, for early termination fees. You have told them not to take nothing out of your account, but yet they do. What right do they have to take money out of your checking account with out your autorization. When you call all they really say is yes your right we shouldn't have taken the money out, But you will still owe us **.** plus tax *.**... Really. As far as I'm concered that is FRAUD from my Account... They are not very nice people... Why is it that no other company charges you a termaination fee??????? Really
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Dee: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dee: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Dee: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Dee: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dee taken from his AT&T customer service problem that occurred on November 17th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~Dee's AT&T Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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