AT&T: simply, I just don't see reason why legislation...
A AT&T customer review by GetHuman user ~nelson from November 26th, 2017
Background on ~nelson's case
GetHuman: ~nelson - can you tell our other AT&T customers when your case took place?
~nelson: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~nelson a list of common AT&T problems)
~nelson: "Update account information" was why I was trying to call.
~nelson's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nelson: simply, I just don't see reason why legislation is not passed to limit, the power of this humongous company. They do what they want. They ***** you in your face and the fcc has no power whatsoever because how well structured to lie, deceive and mistreat they are. All that apart from making false statements and misleading advertisements. They are a bundle of crooks!!!.*They are dishonest in most of their busniness. They confuse customers and they are the worse
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~nelson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nelson: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~nelson: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~nelson: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nelson taken from his AT&T customer service problem that occurred on November 19th, 2017.