AT&T: when I keyed in my number and waited like the d...
A AT&T customer review by GetHuman user GetHuman-345041 from November 23rd, 2017
Background on GetHuman-345041's case
GetHuman: GetHuman-345041 - can you tell our other AT&T customers when your case took place?
GetHuman-345041: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-345041 a list of common AT&T problems)
GetHuman-345041: "Account access" was why I was trying to call.
GetHuman-345041's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-345041: when I keyed in my number and waited like the directions said, it just hung up on me at the end.Tried other options too, like choosing other selections to try to get to a real person. Never worked in any case. Waste of time.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-345041: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-345041: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-345041: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-345041: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-345041 taken from his AT&T customer service problem that occurred on November 19th, 2017.