Acer: They don't give email contacts nor any support...

A Acer customer review by GetHuman user ~Riaz Ahmad Malik from November 25th, 2017

Background on ~Riaz Ahmad Malik's case

GetHuman: ~Riaz Ahmad Malik - can you tell our other Acer customers when your case took place?
~Riaz Ahmad Malik: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Acer, and if so, how?
~Riaz Ahmad Malik: I used the 866-695-2237 number I found for on the GetHuman Acer customer phone number page I was on: Acer Customer Service Phone Number
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~Riaz Ahmad Malik a list of common Acer problems)
~Riaz Ahmad Malik: "Returns" was why I was trying to call.

~Riaz Ahmad Malik's review of Acer customer service

GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Riaz Ahmad Malik: They don't give email contacts nor any support. Just visit the website to hunt on your own. USELESS!
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~Riaz Ahmad Malik: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Riaz Ahmad Malik: I'd give them a four out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~Riaz Ahmad Malik: For that I would say one out of five.
GetHuman: And finally- any advice for other Acer customers?
~Riaz Ahmad Malik: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Riaz Ahmad Malik taken from his Acer customer service problem that occurred on November 23rd, 2017.

Acer

1.33 of 5 stars | 72 reviews

~Riaz Ahmad Malik's Acer Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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