Acer: *ST PERSON WAS NOT UNDERSTANDABLE IN ENGLISH AT...
A Acer customer review by GetHuman user ~connie from November 26th, 2017
Background on ~connie's case
GetHuman: ~connie - can you tell our other Acer customers when your case took place?
~connie: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~connie a list of common Acer problems)
~connie: "Where to buy" was why I was trying to call.
~connie's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~connie: *ST PERSON WAS NOT UNDERSTANDABLE IN ENGLISH AT ALL. TIME AFTER TIME I TOLD HER I DID NOT WANT TO GO THREW THE PROCESS OF READING OUT NUMBERS & LETTERS TO SOMEBODY I COULD NOT UNDERSTAND. THIS WENT BACK & FORTH FOR WHILE . .. .TOO MANY TIMES FOR MY LIKING - FINALLY SHE TRANSFERED ME TO ANOTHER PERSON WHOSE ENGLISH WAS A BIT BETTER. I TOLD HIM THAT THEY SHOULD NOT USE ZEROS OR "O"s IN A ALPHA-NUMERIC STRING. THERE ENDED UP BEING * ZEROS IN THE STRING - THEY ONLY USE ZEROS, SO HE SAID. HE THEN TRACKED MY LAPTOP & TOLD ME IT HAD BEEN REPAIRED WITH A NEW HARD DRIVE. AND THAT IT WOULD BE SHIPPED FEDEX. I LOVE ACER & FORMERLY LOVED THEIR TECH SUPPORT - BUT I ALWAYS SPOKE TO A NATIVE ENGLISH SPEAKER BEFORE. I FEEL THAT ANY CORPORATION DOING BUSINESS IN THE USA, SHOULD HAVE REPRESENTATIVES ANSWERING THEIR CLIENTS. I AM NOT A PERSON WHO THINKS THAT THE USA IS THE GREATEST - JUST A PERSON WHO FEELS THAT IF A COMPANY IS GOING TO MAKE MONEY IN DIFFERENT COUNTRIES SHOULD PROVIDE NUMBERS & NAT
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~connie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~connie: I'd give them a four out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~connie: For that I would say three out of five.
GetHuman: And finally- any advice for other Acer customers?
~connie: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~connie taken from his Acer customer service problem that occurred on November 23rd, 2017.