Acer: Tried to call in to report that my computer had...
A Acer customer review by GetHuman user ~notsatisfied from November 15th, 2017
Background on ~notsatisfied's case
GetHuman: ~notsatisfied - can you tell our other Acer customers when your case took place?
~notsatisfied: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~notsatisfied a list of common Acer problems)
~notsatisfied: "Repairs" was why I was trying to call.
~notsatisfied's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~notsatisfied: Tried to call in to report that my computer had been stolen and to see if there was a way that they could shut it down, but I never got through to a live person. Every time the automated system requested I put in my S*N no. it did no recognize it. This service really *****!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~notsatisfied: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~notsatisfied: I'd give them a one out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~notsatisfied: For that I would say two out of five.
GetHuman: And finally- any advice for other Acer customers?
~notsatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~notsatisfied taken from his Acer customer service problem that occurred on November 12th, 2017.