Acura: Two different departments refused to let me spe...

A Acura customer review by GetHuman user ~Twister from November 27th, 2017

Background on ~Twister's case

GetHuman: ~Twister - can you tell our other Acura customers when your case took place?
~Twister: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Acura, and if so, how?
~Twister: I used the 800-382-2238 number I found for on the GetHuman Acura customer phone number page I was on: Acura Customer Service Phone Number
GetHuman: And which of these common Acura customer issues best describes the reason you wanted to talk to them?
(Shows ~Twister a list of common Acura problems)
~Twister: "Where to buy" was why I was trying to call.

~Twister's review of Acura customer service

GetHuman: So how would you sum up your experience for GetHuman's Acura customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Twister: Two different departments refused to let me speak to supervisors regarding Acura's inability to issue my reimbursement for a factory recall repair. ** weeks and it is still "in process"? Cannot talk to 'case manager' or supervisor? WHY?????
GetHuman: Let's quantify your experience contacting Acura. On a scale of 1 to 5, how easy is it go get help on a Acura problem?
~Twister: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Twister: I'd give them a two out of five on communication.
GetHuman: And what about Acura's ability to quickly and effectively address your problem?
~Twister: For that I would say one out of five.
GetHuman: And finally- any advice for other Acura customers?
~Twister: Call them early in the day or late. Don't forget any personal or account information you might need for Acura to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Twister taken from his Acura customer service problem that occurred on November 17th, 2017.

Acura

1.00 of 5 stars | 17 reviews

~Twister's Acura Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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