Adidas: Did not actually speak with agent however very...
A Adidas customer review by GetHuman user ~mitchk from November 25th, 2017
Background on ~mitchk's case
GetHuman: ~mitchk - can you tell our other Adidas customers when your case took place?
~mitchk: Yes I can. It was late at night, on November 21st.
GetHuman: Did you reach out to Adidas, and if so, how?
GetHuman: And which of these common Adidas customer issues best describes the reason you wanted to talk to them?
(Shows ~mitchk a list of common Adidas problems)
~mitchk: "Warranty claim" was why I was trying to call.
~mitchk's review of Adidas customer service
GetHuman: So how would you sum up your experience for GetHuman's Adidas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mitchk: Did not actually speak with agent however very upset I ordered a pair of shoes and still have not received them and they are not showing up as recent orders in my account. It may be because it was in the year **** however I ordered them on ******** and still have not received them
GetHuman: Let's quantify your experience contacting Adidas. On a scale of 1 to 5, how easy is it go get help on a Adidas problem?
~mitchk: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mitchk: I'd give them a three out of five on communication.
GetHuman: And what about Adidas's ability to quickly and effectively address your problem?
~mitchk: For that I would say one out of five.
GetHuman: And finally- any advice for other Adidas customers?
~mitchk: Call them early in the day or late. Don't forget any personal or account information you might need for Adidas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mitchk taken from his Adidas customer service problem that occurred on November 21st, 2017.