Adobe Systems: Hit CHAT button and nothing happens. This does...
A Adobe Systems customer review by GetHuman user ~Pine Sap from November 24th, 2017
Background on ~Pine Sap's case
GetHuman: ~Pine Sap - can you tell our other Adobe Systems customers when your case took place?
~Pine Sap: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Pine Sap a list of common Adobe Systems problems)
~Pine Sap: "Cancel order" was why I was trying to call.
~Pine Sap's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pine Sap: Hit CHAT button and nothing happens. This does not HELP. ADOBE HELP is worse than trying to negotiate a telephone automated answering menu.
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~Pine Sap: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pine Sap: I'd give them a one out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~Pine Sap: For that I would say one out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~Pine Sap: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pine Sap taken from his Adobe Systems customer service problem that occurred on November 16th, 2017.