Adobe Systems: I wasted a total of ** minutes (* transfers, t...
A Adobe Systems customer review by GetHuman user ~Anonymous and angry from November 26th, 2017
Background on ~Anonymous and angry's case
GetHuman: ~Anonymous and angry - can you tell our other Adobe Systems customers when your case took place?
~Anonymous and angry: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous and angry a list of common Adobe Systems problems)
~Anonymous and angry: "Returns" was why I was trying to call.
~Anonymous and angry's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous and angry: I wasted a total of ** minutes (* transfers, the last lasting **) in order to get an unlock code for reinstalling my upgrade CS*. Two of the Indians spoke with thick accents, mistaking spelling and numbers. The last one told me I'd have to go online to get my unlock number. I went to adobe.com*getsupport, and THERE IS NO OPTION THERE TO ANSWER MY QUESTION!!! I begin to think they want to force me to buy CS* or * out of desperation. The arrogance of this company is unsurpassed by any other software company.
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~Anonymous and angry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous and angry: I'd give them a three out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~Anonymous and angry: For that I would say two out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~Anonymous and angry: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous and angry taken from his Adobe Systems customer service problem that occurred on November 25th, 2017.