Adorama.com: Adorama Customer Service was very unhelpful and...
A Adorama.com customer review by GetHuman user ~A Very Dissatisfied Adorama (E from November 26th, 2017
Background on ~A Very Dissatisfied Adorama (E's case
GetHuman: ~A Very Dissatisfied Adorama (E - can you tell our other Adorama.com customers when your case took place?
~A Very Dissatisfied Adorama (E: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Adorama.com, and if so, how?
GetHuman: And which of these common Adorama.com customer issues best describes the reason you wanted to talk to them?
(Shows ~A Very Dissatisfied Adorama (E a list of common Adorama.com problems)
~A Very Dissatisfied Adorama (E: "Track order" was why I was trying to call.
~A Very Dissatisfied Adorama (E's review of Adorama.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Adorama.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A Very Dissatisfied Adorama (E: Adorama Customer Service was very unhelpful and obstinate in resolving a pricing issue I had with one of their sales. Instead, they have passed the buck to a third party in the sales process - blaming that party for situation and not owning up to the situation to keep the customer satisfied. I would never recommend Adorama as a place to do business ever again. Look elsewhere for responsive, customer-centric service from an online retailer!
GetHuman: Let's quantify your experience contacting Adorama.com. On a scale of 1 to 5, how easy is it go get help on a Adorama.com problem?
~A Very Dissatisfied Adorama (E: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A Very Dissatisfied Adorama (E: I'd give them a one out of five on communication.
GetHuman: And what about Adorama.com's ability to quickly and effectively address your problem?
~A Very Dissatisfied Adorama (E: For that I would say one out of five.
GetHuman: And finally- any advice for other Adorama.com customers?
~A Very Dissatisfied Adorama (E: Call them early in the day or late. Don't forget any personal or account information you might need for Adorama.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A Very Dissatisfied Adorama (E taken from his Adorama.com customer service problem that occurred on November 18th, 2017.