Aer Lingus: Horrible experience. Never again will i or my f...
A Aer Lingus customer review by GetHuman user ~sean s from November 2nd, 2017
Background on ~sean s's case
GetHuman: ~sean s - can you tell our other Aer Lingus customers when your case took place?
~sean s: Yeah. It was evening, on October 25th.
GetHuman: Did you reach out to Aer Lingus, and if so, how?
GetHuman: And which of these common Aer Lingus customer issues best describes the reason you wanted to talk to them?
(Shows ~sean s a list of common Aer Lingus problems)
~sean s: "Frequent flyer program" was why I was trying to call.
~sean s's review of Aer Lingus customer service
GetHuman: So how would you sum up your experience for GetHuman's Aer Lingus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sean s: Horrible experience. Never again will i or my family ever fly Aer Lingus! My nightmare started when my mother went to Ireland for a death in the family. While there she fell and fractured her hip and in the commotion her return date was not changed. A call to Aer Lingus to attempt to change the ticket proved fruitless. I flew to Ireland to be of assistance to my mom while she was there and for the return flight. Much to my astonishment, when i attempted to purchase a one way ticket for my mother i was quoted a price of **** euro. I discovered that this was for a business ticket. I was not offered an opportunity to purchase an economy seat. Thinking that maybe there are no economy seats available i attempted to see what a round trip ticket would cost, even though only a one way ticket was needed. Much to my amazement the price was cheaper( *** euro). Out of options i reluctantly purchased the ticket. The next day day my wife who was in New York went online and much to her amazeme
GetHuman: Let's quantify your experience contacting Aer Lingus. On a scale of 1 to 5, how easy is it go get help on a Aer Lingus problem?
~sean s: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sean s: I'd give them a four out of five on communication.
GetHuman: And what about Aer Lingus's ability to quickly and effectively address your problem?
~sean s: For that I would say five out of five.
GetHuman: And finally- any advice for other Aer Lingus customers?
~sean s: Call them early in the day or late. Don't forget any personal or account information you might need for Aer Lingus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sean s taken from his Aer Lingus customer service problem that occurred on October 25th, 2017.