Aer Lingus: The person who assisted me, Ralf, was fantastic...

A Aer Lingus customer review by GetHuman user ~BlobbDobb from November 6th, 2017

Background on ~BlobbDobb's case

GetHuman: ~BlobbDobb - can you tell our other Aer Lingus customers when your case took place?
~BlobbDobb: Yes. It was late at night, on November 2nd.
GetHuman: Did you reach out to Aer Lingus, and if so, how?
~BlobbDobb: I used the 516-622-4226 number I found for on the GetHuman Aer Lingus customer phone number page I was on: Aer Lingus Customer Service Phone Number
GetHuman: And which of these common Aer Lingus customer issues best describes the reason you wanted to talk to them?
(Shows ~BlobbDobb a list of common Aer Lingus problems)
~BlobbDobb: "Baggage problem" was why I was trying to call.

~BlobbDobb's review of Aer Lingus customer service

GetHuman: So how would you sum up your experience for GetHuman's Aer Lingus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BlobbDobb: The person who assisted me, Ralf, was fantastic and gets ***. But I'm giving the service over all a *** because of: a) premium rate * and b) *£**.** admin charges on phone bookings!
GetHuman: Let's quantify your experience contacting Aer Lingus. On a scale of 1 to 5, how easy is it go get help on a Aer Lingus problem?
~BlobbDobb: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BlobbDobb: I'd give them a four out of five on communication.
GetHuman: And what about Aer Lingus's ability to quickly and effectively address your problem?
~BlobbDobb: For that I would say five out of five.
GetHuman: And finally- any advice for other Aer Lingus customers?
~BlobbDobb: Call them early in the day or late. Don't forget any personal or account information you might need for Aer Lingus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BlobbDobb taken from his Aer Lingus customer service problem that occurred on November 2nd, 2017.

Aer Lingus

4.00 of 5 stars | 39 reviews

~BlobbDobb's Aer Lingus Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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