Aeroplan: Has to be the worst rewards program available...
A Aeroplan customer review by GetHuman user ~Rob from November 21st, 2017
Background on ~Rob's case
GetHuman: ~Rob - can you tell our other Aeroplan customers when your case took place?
~Rob: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Aeroplan, and if so, how?
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows ~Rob a list of common Aeroplan problems)
~Rob: "Cancel Account" was why I was trying to call.
~Rob's review of Aeroplan customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rob: Has to be the worst rewards program available. I have been a member for several years and have been able to redeem points when I wanted to use them only once. Currently trying to contact them for information on booking hotels in Scotland. Some one please shoot me! Worst program I have ever used. I have tried for years to book either flights or hotels only to find nothing is available when wanted. I try booking several months in advance. Still nothing. Phoning them is painful what with on hold times and then they transfer you only for you to disappear into Never never Land.
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
~Rob: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rob: I'd give them a five out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
~Rob: For that I would say four out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
~Rob: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rob taken from his Aeroplan customer service problem that occurred on November 12th, 2017.